28
Oct 26
HOW TO FILE A COMPLAINT WITH THE FCCPC
How to File a Complaint with the FCCPC: A Step-by-Step Guide Paid for something that never arrived? Got a faulty product, an unfair charge or a refund that won’t come? Nigerian consumers have a government agency to turn to: the Federal Competition and Consumer Protection Commission (FCCPC). Here is how…
20
Oct 26
HOW TO PROTECT YOURSELF FROM UNFAIR DIGITAL LOAN PRACTICES
To protect yourself from unfair digital loan practices, it’s important to be cautious before borrowing, understand your rights, and know what to do if a lender acts unfairly. Here are some practical steps: Borrow only from licensed lenders Verify that the digital lender is approved by Nigeria’s Federal Competition and…
08
Oct 26
WHY CONSUMERS SHOULD SPEAK UP WHEN THEIR RIGHTS ARE BEING VIOLATED
Why Customers Should Speak Up When Their Rights Are Being Violated Every day, consumers pay for products and services with the expectation of receiving fair treatment, accurate information and value for their money. However, customers may sometimes experience problems such as defective products, poor service, hidden charges, misleading information, refusal…
23
Sep 26
HOW CONSUMERS CAN SEEK REDRESS WHEN BUSINESSES FAIL THEM
How Consumers Can Seek Redress When Businesses Fail Them Every consumer expects to receive products and services that meet reasonable standards of quality, safety, accuracy, and fairness. However, consumers may sometimes receive defective products, poor services, misleading information, unauthorized charges, or experience businesses refusing to resolve legitimate complaints. Knowing how…
22
Sep 26
WHAT CONSUMERS SHOULD DO WHEN BUSINESS REFUSES TO REFUND THEM
What Consumers Should Do When Business Refuses to Refund Them Buying a product or paying for a service should come with the expectation that the business will fulfil its obligations. However, consumers sometimes face situations where a business refuses to provide a refund even when there is a legitimate reason…
14
Sep 26
THE ROLE OF CONSUMER EDUCATION IN PROTECTING NIGERIAN CONSUMERS
The Role of Consumer Education in Protecting Nigerian Consumers Consumer education plays an important role in helping Nigerians make informed decisions about the products and services they purchase. In a marketplace where consumers may encounter counterfeit products, misleading advertising, hidden charges, poor-quality goods, online scams, and unfair business practices, knowledge…
10
Sep 26
HOW NIGERIAN CONSUMERS CAN REPORT UNFAIR BUSINESS PRACTICES
How Nigerian Consumers Can Report Unfair Business Practices Every Nigerian consumer has the right to receive fair treatment when buying goods or services. However, Nigerian consumers may sometimes encounter unfair business practices such as overcharging, misleading advertisements, fake or substandard products, refusal to honour agreements, hidden charges, poor-quality services, or…
UNDERSTANDING FOOD PRICES INCREASES
Understanding Food Price Increases Food price increases, often called food inflation, occur when the cost of food products rises over time. These increases can make it more difficult for individuals and families to afford basic meals and maintain standard of living. Rising Production Costs When the cost of seeds, fertilizer,…
UNDERSTANDING HIDDEN BANK CHARGES
Understanding Hidden Bank Charges Hidden bank charges are fees that customers may not notice or fully understand until they appear on their account statement. These charges can reduce your account balance and make banking more expensive. Common Types of Bank Charges Account maintenance fees Charges for maintaining or managing a…