Many Nigerian consumers face unfair treatment every day without realizing they have the power to challenge it. From poor-quality products to hidden charges and unresolved complaints, these issues have become so common that many accept them as normal. As a consumer advocacy organization, our mission is to ensure Nigerians know their rights, understand how to use them, and feel confident to act when treated unfairly.
Nigeria has strong consumer protection laws, but very few people fully understand the rights available to them. Because of this knowledge gap, some businesses take advantage of consumers. When buyers are informed, the entire marketplace becomes safer, more honest, and more responsive. http://www.savetheconsumers.org
These are issues many Nigerians experience regularly:
Unexplained airtime deductions
Banks delaying refunds for failed transactions
Supermarkets refusing returns or exchanges
Online vendors delivering low-quality or fake goods
Hidden charges from service providers
Inflated electricity or estimated billing
Forced payments from schools or hospitals
These situations are not minor inconveniences; they are violations of consumer rights.
Under the Federal Competition and Consumer Protection Act, every consumer in Nigeria has the right to:
Right to Safety: Products and services must not put your health at risk.
Right to Information: Businesses must give honest and complete information before you buy.
Right to Choice: You have the freedom to make decisions without pressure.
Right to Fair Pricing: No hidden charges or deceptive pricing.
Right to Quality: Goods must match what was advertised.
Right to Redress: If goods or services are faulty, you are entitled to a refund, replacement, or compensation.
Right to Representation: You can report complaints to regulators or advocacy groups.
These rights empower consumers to demand fairness.
Being aware is important, but knowing what to do next is even more powerful. Here are practical steps to take when you experience poor service or unjust treatment:
Document the issue: Keep receipts, screenshots, videos, pictures, or bank alerts.
Ask the seller or service provider for a solution: Many issues can be resolved when you confidently reference your consumer rights.
Escalate the complaint: If unresolved, report the case to the Federal Competition and Consumer Protection Commission or relevant state agencies.
Use consumer advocacy support: We provide guidance, help you document your case, and assist in escalating complaints where necessary.
Educate others: An informed society is harder to exploit.
We exist to protect and empower Nigerian consumers. Through education, complaint support, awareness campaigns, and guidance on consumer laws, we help Nigerians navigate the marketplace with confidence. When consumers know their rights and speak up, businesses improve their quality of service and accountability.
Every Nigerian deserves fairness, transparency, and respect when buying goods or accessing services. Understanding your rights is the first step. Knowing how to act on them is the next. We are committed to helping consumers stay informed, protected, and empowered in all their interactions.
Consumer rights are not privileges; they are legal guarantees.